JustMarkets Review 2025: Is This Broker Safe and Legitimate?

JustMarkets (formerly JustForex) is an international forex and CFD broker that has been operating since 2012. The broker offers access to over 250 trading instruments including forex, indices, commodities, stocks, and cryptocurrencies through MetaTrader 4 and MetaTrader 5 platforms. JustMarkets is best for traders seeking low minimum deposits and high leverage, though it’s not regulated by Kenya’s CMA and has received mixed reviews regarding withdrawals.

Quick Verdict: JustMarkets is a legitimate broker regulated by multiple authorities including CySEC (Cyprus), FSA (Seychelles), FSCA (South Africa), and FSC (Mauritius). It offers very low minimum deposits from $1, spreads from 0.0 pips, and leverage up to 1:3000. However, the broker has significant withdrawal complaints and is not regulated by Kenya’s CMA.

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What Is JustMarkets?

JustMarkets Ltd is a global forex and CFD brokerage company founded in 2012. Originally operating as “JustForex,” the company rebranded to JustMarkets in 2022 to reflect its expansion beyond forex into multiple asset classes. The broker now serves clients in over 160 countries worldwide.

The company operates through multiple regulated entities across different jurisdictions, allowing it to offer services globally while maintaining regulatory compliance in key markets. JustMarkets positions itself as a beginner-friendly broker with extremely low entry barriers, offering account openings from as little as $1.

JustMarkets provides access to currency pairs, precious metals, energy commodities, indices, stock CFDs, and cryptocurrency CFDs. The broker has won several industry awards over the years, including “Best CFD Broker MEA” (UF Awards 2024), “Best IB/Affiliate Program” (Money Expo Mumbai 2023), and “Best Broker in Africa and Asia” (UF Awards 2023).

Countries Served: JustMarkets accepts clients from over 160 countries across Africa, Asia, Latin America, and other regions. Notable exceptions include the United States, Canada, Australia, Japan, the United Kingdom, and most EU/EEA countries.

Reputation Overview: JustMarkets has a mixed reputation in the trading community. While many users praise its low entry requirements and competitive spreads, the broker has received numerous complaints about withdrawal delays, deposit processing issues, and customer service problems. The broker’s Trustpilot rating shows significant variation, with both positive and negative experiences reported.

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Regulation & Safety

Licenses and Regulatory Status

JustMarkets operates through multiple regulated entities across different jurisdictions:

JustMarkets Ltd (Cyprus) – Regulated by the Cyprus Securities and Exchange Commission (CySEC) under license number 401/21. This is the company’s most robust regulatory license, providing EU-level oversight for clients who can access this entity.

Just Global Markets Ltd (Seychelles) – Regulated by the Financial Services Authority (FSA) of Seychelles under Securities Dealer License number SD088. This is an offshore regulator with less stringent requirements than tier-one authorities.

Just Global Markets (Pty) Ltd (South Africa) – Authorized by the Financial Sector Conduct Authority (FSCA) in South Africa as a Financial Service Provider (FSP) with FSP number 51114.

Just Global Markets (MU) Limited (Mauritius) – Regulated by the Financial Services Commission (FSC) in Mauritius under License number GB22200881.

Just Global Markets (VG) Limited (British Virgin Islands) – Regulated by the Financial Services Commission (FSC) of the BVI under Investment Business Licence number SIBA/L/24/1177.

Most international clients (including Kenyans) are typically served through the Seychelles entity, which is considered a Tier-3 offshore regulator with minimal oversight compared to tier-one regulators like the FCA, ASIC, or CySEC.

Is JustMarkets Legal in Kenya?

JustMarkets is NOT regulated by Kenya’s Capital Markets Authority (CMA). The broker operates as an offshore entity for Kenyan traders without local authorization or a physical office in Kenya.

According to Kenya’s Capital Markets (Online Foreign Exchange Trading) Regulations, forex brokers should ideally hold CMA licensing to operate legally in Kenya. As of 2025, only a limited number of brokers hold CMA licenses, and JustMarkets is not among them.

This means Kenyan traders using JustMarkets:

• Are not protected by CMA regulations
• Cannot file complaints with the local regulator
• Must rely on offshore regulators (FSA Seychelles) for dispute resolution
• May face challenges if withdrawal or account issues arise
• Are trading at their own risk without local legal protection

For maximum safety, Kenyan traders should consider CMA-regulated brokers like Exness (CMA license 162), Pepperstone (CMA license 128), HFM (CMA license 155), or FXPesa (CMA license 107).

Fund Safety & Client Protection

Despite offshore regulation for most clients, JustMarkets implements several fund protection measures:

Negative Balance Protection: Automatically resets accounts to zero if market volatility causes negative balances, protecting traders from owing money beyond their deposits.

Client Fund Segregation: Client deposits are kept in segregated bank accounts separate from company operational funds at tier-one banking institutions.

Investor Compensation Fund (Cyprus entity only): The CySEC-regulated entity is a member of the Investor Compensation Fund, which provides compensation up to €20,000 per eligible claim. This protection is NOT available to clients trading through the Seychelles entity.

Important Note on Client Protection: The level of protection you receive depends entirely on which JustMarkets entity serves you. Most international clients, including Kenyans, are served by the Seychelles entity, which does NOT offer investor compensation schemes, ombudsman services, or robust dispute resolution mechanisms.

Risk Disclaimer

Trading forex and CFDs carries substantial risk. Studies show that between 70-80% of retail investor accounts lose money when trading leveraged products. Losses can exceed deposits, especially with high leverage. JustMarkets is primarily regulated by offshore authorities, which means less oversight and reduced legal protection compared to brokers regulated by FCA, ASIC, or CySEC for all clients.

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Account Types

JustMarkets offers four main live account types on MetaTrader 4 and MetaTrader 5 platforms:

1. Standard Account

• Best for: Beginners and intermediate traders
• Minimum Deposit: $1 (one of the lowest in the industry)
• Spreads: Floating from 0.3 pips
• Commission: No commission
• Leverage: Up to 1:3000
• Trading Instruments: Forex (36 pairs), metals, indices, commodities, stock CFDs, crypto CFDs
• Platforms: MT4, MT5
• Who it’s for: The most popular account type suitable for beginners who want commission-free trading with moderate spreads and ultra-low entry barriers

2. Standard Cent Account

• Best for: Complete beginners and strategy testing
• Minimum Deposit: $1
• Base Currency: Cents (USD, EUR cents)
• Spreads: Floating from 0.3 pips
• Commission: No commission
• Leverage: Up to 1:3000
• Trading Instruments: Forex (limited to major and minor pairs), metals only
• Platforms: MT4 only (not available on MT5)
• Who it’s for: Perfect for absolute beginners who want to trade with very small amounts and test strategies with minimal risk. Since the account uses cents as base currency, $10 becomes 1,000 cents, allowing for psychological comfort while learning to trade

3. Pro Account

• Best for: Experienced traders seeking tighter spreads
• Minimum Deposit: $100
• Spreads: Floating from 0.1 pips
• Commission: No commission
• Leverage: Up to 1:3000
• Trading Instruments: Forex, metals, indices, commodities, stock CFDs, crypto CFDs
• Platforms: MT4, MT5
• Who it’s for: Experienced traders who want tighter spreads than Standard accounts while still maintaining commission-free trading. Good for swing traders and position traders

4. Raw Spread Account

• Best for: Advanced traders, scalpers, and high-frequency traders
• Minimum Deposit: $100
• Spreads: Floating from 0.0 pips (raw market spreads)
• Commission: $3 per side per standard lot ($6 round turn)
• Leverage: Up to 1:3000
• Trading Instruments: Forex, metals, indices, commodities, stock CFDs, crypto CFDs
• Platforms: MT4, MT5
• Who it’s for: Professional traders and scalpers seeking the tightest possible spreads and don’t mind paying commission. Ideal for high-frequency trading strategies and scalping

Demo Accounts

JustMarkets offers free demo accounts with up to $5 million in virtual funds. Demo accounts can be used indefinitely, though they are archived after 90 days of inactivity or if the balance falls below $1. Demo accounts are available for all platforms and account types.

Islamic (Swap-Free) Accounts

Available on all account types upon request. JustMarkets offers swap-free trading for all clients, not just Muslim traders. Swap-free status can be requested after account registration by contacting customer support.

CopyTrading Accounts

JustMarkets offers its proprietary CopyFX copytrading system, allowing traders to copy successful traders’ strategies automatically. Both Standard and Pro accounts support copytrading functionality.

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Trading Platforms

MetaTrader 4 (MT4)

The industry-standard platform, offering:

• 30+ built-in technical indicators
• 9 timeframes
• Custom indicators and Expert Advisors (EAs)
• Automated trading support
• One-click trading
• Available on desktop (Windows/Mac), web, iOS, and Android
• Full support for all JustMarkets account types
• Standard Cent account is ONLY available on MT4

MetaTrader 5 (MT5)

The newer, enhanced version with advanced features:

• 80+ technical indicators (vs 30 in MT4)
• 21 timeframes (vs 9 in MT4)
• 6 pending order types (vs 4 in MT4)
• Built-in economic calendar
• Depth of Market (Level II pricing)
• More advanced backtesting capabilities
• Enhanced MQL5 programming language
• Available on all devices
• Supports Standard, Pro, and Raw Spread accounts

JustMarkets Mobile App

Proprietary mobile trading app for iOS and Android:

• Simplified interface for mobile trading
• Account management from mobile devices
• Real-time quotes and charts
• Deposit and withdrawal capabilities
• Push notifications for price alerts
• Integration with MT4/MT5 accounts

Platform Reliability: User feedback on platform reliability is mixed. Most users report good performance on MT4/MT5 with fast execution during normal market conditions. However, some complaints include:

• Occasional connection issues during high volatility
• Platform freezing or slow order execution during news events
• Spread widening beyond advertised levels during volatile periods
• Some users report slippage issues on stop-loss orders

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Spreads, Fees & Commissions

Typical Spreads (During Peak London/New York Hours)

Standard Account (Commission-Free):

• EUR/USD: ~0.3-1.0 pips (average 0.5 pips)
• GBP/USD: ~0.5-1.5 pips
• USD/JPY: ~0.4-1.2 pips
• Gold (XAU/USD): Variable, typically 2.0-4.0 pips
• Bitcoin (BTC/USD): ~40-60 pips

Pro Account (Commission-Free):

• EUR/USD: ~0.1-0.3 pips
• GBP/USD: ~0.2-0.5 pips
• USD/JPY: ~0.1-0.4 pips
• Gold: 1.5-3.0 pips
• Tighter than Standard but still commission-free

Raw Spread Account (With Commission):

• EUR/USD: ~0.0-0.2 pips + $3 per lot commission
• GBP/USD: ~0.1-0.3 pips + $3 per lot commission
• USD/JPY: ~0.0-0.2 pips + $3 per lot commission
• Gold: ~0.5-1.5 pips + $3 per lot commission
• Total cost: Spread + $6 round turn commission

Important Note on Spreads: Several user complaints indicate that spreads can widen significantly during:

• News events (widening to 50+ pips reported on EUR/USD during non-farm payrolls)
• Market open/close periods
• Low liquidity hours
• Major economic announcements

Some users have reported spread manipulation concerns, though this is difficult to verify independently.

Commission Structure

• Standard and Pro accounts: Zero commission, spreads only
• Raw Spread account: $3 per side per standard lot ($6 round turn)
• Standard Cent account: Zero commission (spreads in cents)

JustMarkets’ commission rates are slightly lower than the industry average of $7-$9 per round turn for raw spread accounts.

Swap/Overnight Fees

JustMarkets charges or pays swap fees on positions held overnight after 5 PM EST. Swap rates vary by instrument and are calculated based on:

• Interest rate differential between currency pairs
• Position size
• Number of days held

Triple swap is charged on Wednesdays to account for weekends. Swap-free accounts are available for all clients upon request, eliminating overnight interest charges entirely.

Other Fees

• Deposit Fees: Zero on all payment methods (JustMarkets covers deposit fees)
• Withdrawal Fees: Zero (JustMarkets does not charge withdrawal fees, though payment providers may charge their own fees)
• Inactivity Fee: $5 per month after 150 days of no trading or withdrawal activity
• Currency Conversion Fees: Applied when depositing/withdrawing in currencies different from account base currency (rates vary)

Hidden Costs?

JustMarkets is generally transparent about its fee structure on its website. However, traders should be aware of:

• Significant spread widening during news events and low liquidity
• Payment providers may charge their own fees for deposits/withdrawals
• Currency conversion fees can add up
• Inactivity fees kick in after 150 days

Cost Efficiency Rating: JustMarkets offers competitive fees with zero deposit/withdrawal charges from the broker’s side. The $3 per side commission on Raw Spread accounts is below industry average. However, the spread widening issues reported by users are concerning for cost-conscious traders.

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Deposits & Withdrawals

Available Payment Methods

Bank Cards:

• Visa
• Mastercard

Electronic Payment Systems:

• Skrill
• Neteller
• Perfect Money
• FasaPay
• AstroPay
• PayRetailers

Cryptocurrencies:

• Bitcoin (BTC)
• Ethereum (ETH)
• Litecoin (LTC)
• Tether (USDT)
• Bitcoin Cash (BCH)
• Ripple (XRP)
• Dogecoin (DOGE)
• Binance Coin (BNB)

Bank Transfers:

• International wire transfer (SWIFT)
• Local bank transfers (where available)

Mobile Money:

• M-Pesa (for Kenyan traders)
• Other local mobile money options depending on region

Minimum Deposit

• Standard and Standard Cent accounts: $1 (or equivalent in other currencies)
• Pro and Raw Spread accounts: $100 (or equivalent)

This is one of the absolute lowest minimum deposits in the industry, making JustMarkets extremely accessible for beginners.

Deposit Process & Speed

• Processing Time: Most deposits are instant or processed within minutes for e-wallets and cryptocurrencies. Bank transfers may take 1-5 business days
• Fees: JustMarkets does not charge deposit fees. Payment providers may charge their own fees
• Supported Currencies: USD, EUR, GBP, JPY, MYR, IDR, THB, VND, KWD, CNY, ZAR, AED, NGN

Withdrawal Process & Speed

Official Processing Times:

• Internal processing by JustMarkets: 1-2 hours (officially stated)
• E-wallets (Skrill, Neteller): Few hours to 1 business day
• Cryptocurrencies: Few hours to 1 business day
• Bank cards (Visa/Mastercard): 1-5 business days
• Bank transfers: 3-5 business days

Withdrawal Fees:

• JustMarkets fees: Zero (the broker does not charge withdrawal fees)
• Payment provider fees: May apply depending on the method chosen
• First withdrawal requirements: Must withdraw to the same payment method used for deposit (anti-money laundering requirement)

Kenya-Specific Payment Options

M-Pesa Support: According to some sources, JustMarkets supports M-Pesa for Kenyan traders, making deposits and withdrawals convenient for locals. However, availability should be confirmed with customer support as information varies across sources.

If M-Pesa is unavailable or limited, Kenyan traders can use:

• International bank transfers
• Bank card payments (Visa/Mastercard)
• E-wallets like Skrill or Neteller
• Cryptocurrencies (Bitcoin, USDT)

Recommendation for Kenyan Traders: For the most reliable M-Pesa integration and local payment support, consider CMA-regulated brokers like Exness, HFM, Pepperstone, or FXPesa that have established local operations.

Common Withdrawal Issues

Based on extensive user reviews and complaints from Trustpilot, Forex Peace Army, WikiFX, and other platforms, withdrawal issues are THE MOST COMMON COMPLAINT about JustMarkets. Here are the recurring problems:

1. Withdrawal Delays and Cancellations

• Multiple users report withdrawals being delayed for days or weeks
• Withdrawals canceled repeatedly with vague explanations
• “Pending” status lasting for extended periods
• Some users report waiting 2-4 weeks for withdrawals

2. AML (Anti-Money Laundering) Policy Used as Excuse

• Frequent complaints about withdrawals being blocked citing “AML policy violations”
• Users required to withdraw to the same method as deposit, but then told that method is unavailable
• Repeated verification document requests even after initial verification
• Some users forced to provide source of income documentation for relatively small withdrawals

3. Verification Document Nightmares

• Requests for additional documents even after full verification
• Documents rejected without clear explanation
• Bank statements and proof of address repeatedly rejected
• Some users report being asked for documents that don’t exist or aren’t issued by payment providers

4. Deposit Issues Also Common

• Deposits canceled but money deducted from bank accounts
• Funds not credited to trading accounts for days or weeks
• Customer support providing generic “finance team is working on it” responses
• Some users report losing deposited funds entirely

5. Customer Support Problems During Withdrawals

• Support becomes unresponsive when withdrawal issues arise
• Generic, copy-paste responses that don’t address specific issues
• Long delays in email responses (3-5 days or more)
• Escalation to “finance team” with no follow-up

6. Cryptocurrency Withdrawal Issues

• Reports of cryptocurrency withdrawals requiring unusual “verification fees”
• One user reported being asked to send additional funds to “verify” their crypto wallet
• Delays in processing crypto withdrawals despite blockchain speed

Important Context: Not all traders experience withdrawal issues. Many positive reviews exist from users who have successfully withdrawn funds quickly. However, the sheer volume and consistency of withdrawal complaints is concerning and suggests systemic issues with JustMarkets’ payment processing, verification procedures, or policies.

Red Flags from Withdrawal Complaints:

• Unusual requests to send additional funds for “verification purposes” (potential scam tactic)
• Inconsistent application of AML policies
• Lack of transparency in withdrawal rejection reasons
• Pattern of issues arising specifically when traders become profitable or request larger withdrawals

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Leverage

Maximum Leverage by Account Type

• Standard, Standard Cent, Pro, and Raw Spread accounts: Up to 1:3000
• For retail clients under CySEC (EU) regulation: Maximum 1:30 (major forex pairs), lower for other instruments
• Stock CFDs: Typically up to 1:20
• Cryptocurrencies: Up to 1:50

JustMarkets offers one of the highest leverage options in the industry at 1:3000 for clients not subject to EU regulations.

Leverage Explanation for Beginners

Leverage allows you to control a larger position with a smaller amount of capital. For example:

• With 1:100 leverage, $100 controls a $10,000 position
• With 1:500 leverage, $100 controls a $50,000 position
• With 1:3000 leverage, $100 controls a $300,000 position

Critical Risk Warning: Higher leverage = exponentially higher risk. While 1:3000 leverage can amplify profits, it can also amplify losses dramatically:

• With 1:3000 leverage, a mere 0.03% adverse price movement would wipe out 100% of your capital
• Most professional traders use leverage of 1:10 to 1:50, not 1:3000
• High leverage is the primary reason why 70-80% of retail traders lose money

Leverage Recommendations

• Complete beginners: Start with 1:10 to 1:50 maximum
• Intermediate traders: Use 1:50 to 1:200 depending on risk tolerance
• Advanced traders only: Consider 1:500+ only with strict risk management and stop-losses on every trade
• Avoid 1:3000 leverage unless you are an extremely experienced trader with a proven, tested strategy

Never trade with maximum leverage. Brokers offer high leverage to attract clients, but it’s designed to increase trading volume and spreads, not to help you succeed. The majority of accounts blown at JustMarkets likely result from overleveraging.

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Customer Support

Availability

• Hours: 24/7 support, 365 days a year
• Languages: 19+ languages including English, Arabic, Spanish, Indonesian, Malaysian, Russian, Chinese, Thai, Vietnamese, Hindi

Contact Methods

• Live Chat: Available 24/7 on website
• Email: support@justmarkets.com, finance@justmarkets.com, success@justmarkets.com
• Phone: International phone support (no local Kenyan number)
• Messaging Apps: WhatsApp, Telegram
• Social Media: Active on Facebook, Twitter, Instagram

Response Quality

Based on extensive user feedback:

Positive Experiences:

• Quick initial responses via live chat (within minutes)
• Friendly and professional support agents
• Good support for basic account setup and platform questions
• Many users praise the responsiveness for routine inquiries

Negative Experiences (Very Common):

• Generic, copy-paste responses that don’t address specific issues
• Support becomes slow or unresponsive when withdrawal or payment issues arise
• Email responses can take 3-5 business days or longer
• “Finance team is working on it” responses with no real follow-up
• Escalations disappear into a black hole with no updates
• Support quality degrades significantly after deposits are made

Resolution Rate: Mixed to poor. Simple questions are resolved quickly, but complex issues—especially withdrawals, deposits, and account verification—often take weeks to resolve or remain unresolved.

Local Support for Kenya

No dedicated Kenyan support. JustMarkets does not have:

• A local office in Kenya
• Kenyan phone number
• Kiswahili language support
• CMA-regulated customer protection
• Local dispute resolution process

Support is provided only through international channels, which can be problematic for Kenyan traders facing serious account or payment issues.

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Pros & Cons

✅ Pros

• Extremely low minimum deposit of $1 makes forex trading accessible to anyone
• Standard Cent account is excellent for complete beginners to learn with minimal risk
• Spreads from 0.0 pips on Raw Spread account are competitive
• Multiple account types suit different experience levels and strategies
• High leverage up to 1:3000 available for experienced traders (use cautiously)
• Zero deposit fees (broker covers all deposit costs)
• Zero withdrawal fees from broker’s side (payment providers may charge)
• MetaTrader 4 and MetaTrader 5 platforms are industry-standard and reliable
• Over 250 trading instruments including forex, indices, commodities, stocks, cryptos
• Swap-free (Islamic) accounts available for all clients
• Negative balance protection prevents owing money beyond deposits
• CopyFX proprietary copytrading system for social trading
• 24/7 multilingual customer support
• Multiple regulation across CySEC, FSA, FSCA, FSC jurisdictions
• Accepts wide range of payment methods including cryptocurrencies
• M-Pesa support for Kenyan traders (availability should be confirmed)
• Free demo accounts with up to $5 million virtual funds
• No restrictions on scalping, hedging, or EA trading strategies

❌ Cons

• NOT regulated by Kenya’s CMA – operates as offshore broker for Kenyans with minimal local protection
• Extensive withdrawal complaints – the most concerning issue with many users reporting delays, cancellations, and difficulties
• Deposit processing issues common – funds not credited or canceled deposits
• Primary regulation for international clients is offshore (FSA Seychelles), which is Tier-3 with minimal oversight
• Inconsistent customer support – quality degrades significantly for payment and withdrawal issues
• Spread widening during volatility can be extreme (reported 50+ pips on EUR/USD during news)
• Some user reports of slippage issues and execution problems
• Potential manipulation concerns raised by multiple users
• Inactivity fee of $5/month after 150 days
• No investor compensation scheme for clients using Seychelles entity (most international clients)
• AML policies appear to be applied inconsistently based on user complaints
• Currency conversion fees apply when account currency differs from payment method
• Does not accept clients from USA, Canada, Australia, Japan, UK, most of EU
• Limited educational resources compared to competitors
• Some users report account closures without clear explanation
• Red flags in some complaints: requests for additional funds to “verify” crypto wallets (potential scam)

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Is JustMarkets Good for Beginners?

Verdict: Yes for practice, but with MAJOR cautions about withdrawals.

Why JustMarkets Can Work for Beginners:

• Absolute lowest entry barrier: $1 minimum deposit is unmatched in the industry
• Standard Cent account is perfect for learning: Trade in cents to minimize psychological pressure
• Free demo account: Unlimited practice time before risking real money
• Familiar platforms: MT4/MT5 are user-friendly and widely used
• Copy trading: CopyFX allows beginners to learn from successful traders
• Swap-free accounts: Available for all, making overnight positions less costly
• Multiple payment options: Easy to start with various deposit methods
• Negative balance protection: Can’t lose more than deposited (in theory)

Why Beginners Should Be EXTREMELY Cautious:

• Withdrawal issues are rampant: Many beginners report inability to withdraw funds
• Offshore regulation for most: No local protection for Kenyan traders or most international clients
• Extreme leverage temptation: 1:3000 leverage is a beginner account killer
• Inconsistent support quality: Beginners need reliable support, which degrades during problems
• Deposit issues common: Even getting money INTO the account has problems for some users
• No CMA protection in Kenya: If something goes wrong, you have limited recourse
• AML policy confusion: Beginners may not understand withdrawal restrictions and get stuck

Beginner Suitability Score: 4/10

JustMarkets is suitable for beginners who:

• Want to practice with tiny amounts ($1-$10) and aren’t worried if they lose it
• Will start with a demo account first and test withdrawals with small amounts
• Use very conservative leverage (1:10 to 1:50 maximum)
• Don’t need local regulation or customer protection
• Have patience to deal with potential verification and withdrawal hassles
• Are willing to accept the risk of using an offshore broker

For Kenyan beginners specifically, CMA-regulated brokers like Exness (CMA license 162), HFM (CMA license 155), Pepperstone (CMA license 128), or FXPesa (CMA license 107) are MUCH safer first choices due to:

• Local regulation and legal protection
• Proven M-Pesa integration
• Better dispute resolution
• Established local operations
• Generally better withdrawal track records

Recommendation: If you choose JustMarkets as a beginner:

1. Start with a demo account for at least 1-2 months
2. Open a live account with the absolute minimum ($1-$10)
3. Test a withdrawal IMMEDIATELY after making a small profit
4. Only increase your deposit if the first withdrawal succeeds smoothly
5. Never use leverage above 1:50
6. Consider this broker for practice only, not for serious trading capital

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Common Complaints & Issues

Based on review analysis from Trustpilot, Forex Peace Army, WikiFX, BrokerHiveX, and other platforms, here are the most frequently reported issues:

1. Withdrawal Delays & Complete Withdrawal Failures

Frequency: Very Common (THE MOST SERIOUS ISSUE)

Typical complaints:

• Withdrawals stuck in “Pending” status for days or weeks
• Repeated cancellations with vague or no explanation
• AML policy cited as reason for rejection without clear violation
• Withdrawals approved but funds never arrive
• Some users report complete inability to withdraw profits
• Large withdrawals reportedly rejected automatically
• Processing times far exceeding advertised 1-2 hours

Pattern Recognition: Withdrawal issues seem to increase when:

• Traders become profitable
• Withdrawal amounts are significant (over $1,000)
• Traders try to withdraw soon after depositing
• Traders use cryptocurrency for withdrawals

User Testimony Examples:

• “I’ve been waiting 3 weeks for my withdrawal. Every day they say ‘finance team is working on it’ but nothing happens.”
• “My withdrawal was canceled 5 times. They keep citing AML policy but won’t tell me what I violated.”
• “Easy to deposit, impossible to withdraw. Classic scam broker behavior.”

2. Deposit Processing Failures

Frequency: Common

Typical complaints:

• Deposits canceled but money deducted from bank accounts
• Funds not credited to trading accounts for days or weeks
• Support provides generic responses with no resolution
• Some users report permanently losing deposited funds
• InstaPay, UPI, and local payment methods most affected

User Testimony Examples:

• “I deposited $200 via UPI. Money was deducted but never credited. Been 17 days with no resolution.”
• “My deposit was automatically canceled but not refunded. Customer service is useless.”

3. Verification Document Nightmares

Frequency: Common

Typical complaints:

• Repeated requests for additional verification documents
• Documents rejected without clear explanation
• Required to provide documents that payment providers don’t issue
• Verification requirements appear arbitrary and change constantly
• Bank statements repeatedly rejected
• Some users asked to provide “source of income” documentation for small withdrawals

User Testimony Examples:

• “I’ve submitted my ID and proof of address 4 times. Each time rejected with no clear reason.”
• “They asked for documents my bank doesn’t even provide. Feels like they don’t want me to withdraw.”

4. Customer Support Deterioration

Frequency: Very Common

Typical complaints:

• Support responsive before deposit, unresponsive after
• Generic, copy-paste responses that don’t address specific issues
• Email responses delayed by 3-5 days or more
• Live chat representatives can’t help with payment issues
• Escalations to “finance team” result in no follow-up
• Phone support unavailable or unhelpful

User Testimony Examples:

• “Customer service was great when I was depositing. Now that I need help withdrawing, they ghost me.”
• “Every response is the same: ‘Our team is investigating.’ It’s been 3 weeks with no update.”

5. Platform & Execution Issues

Frequency: Moderate

Typical complaints:

• Significant spread widening during news events (50+ pips reported on EUR/USD)
• Slippage on stop-loss orders
• Orders not executing at requested prices
• Platform freezing or disconnecting during volatile periods
• Suspicious order rejections
• Potential price manipulation concerns

User Testimony Examples:

• “EUR/USD spread widened to 50 pips during NFP. My stop-loss executed 20 pips away from where I set it.”
• “Platform always seems to freeze right when I need to close a profitable trade.”

6. Suspicious Cryptocurrency Requests (RED FLAG)

Frequency: Rare but EXTREMELY CONCERNING

Typical complaints:

• Users asked to send additional funds to “verify” cryptocurrency wallets
• Requests for additional payments before withdrawal processing
• These appear to be potential scam tactics

WARNING: Legitimate brokers NEVER ask you to send additional funds to process withdrawals. This is a major red flag.

7. Potential Scam Allegations

Frequency: Growing concern among user communities

Typical complaints:

• Multiple users label JustMarkets as “scam broker” due to withdrawal issues
• Reports of profitable traders having accounts closed or frozen
• Pattern of issues arising specifically when traders try to withdraw profits
• Some users claim broker intentionally makes withdrawal process difficult

Balance of Evidence: While JustMarkets is a regulated broker that has operated since 2012 and many users successfully withdraw funds, the volume and consistency of withdrawal complaints raises serious red flags about the broker’s reliability, transparency, and commitment to client fund safety.

Transparency Rating: 3/10

Areas of serious concern:

• Extensive withdrawal issues with inconsistent explanations
• Offshore regulation for most clients with minimal oversight
• Inconsistent application of AML policies
• Customer support quality degrades during payment issues
• Some complaints suggest intentional obstruction of withdrawals
• Requests for unusual “verification payments” (potential scam indicators)

Positive aspects:

• Clear fee structure on website
• Multiple regulations across jurisdictions
• Company has operated since 2012
• Many users report successful trading and withdrawals

EEAT (Experience, Expertise, Authoritativeness, Trustworthiness) Assessment:

• Experience: 12+ years in business
• Expertise: Offers MT4/MT5 and wide instrument selection
• Authoritativeness: Multiple regulatory licenses, though mostly offshore
• Trustworthiness: SEVERELY COMPROMISED by withdrawal complaints and customer support issues

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FAQs

Is JustMarkets legit?

JustMarkets is a licensed broker that has operated since 2012 and is regulated by multiple authorities including CySEC (Cyprus), FSA (Seychelles), FSCA (South Africa), and FSC (Mauritius). However, the broker has extensive withdrawal complaints and mixed reviews. While it is technically “legitimate” in the sense that it holds licenses, many users report serious difficulties withdrawing funds, which raises concerns about its reliability and trustworthiness. Most international clients are served by the offshore Seychelles entity with minimal regulatory oversight.

Is JustMarkets regulated in Kenya?

No, JustMarkets is not regulated by Kenya’s Capital Markets Authority (CMA). The broker operates as an offshore entity for Kenyan traders without local authorization. For local regulation and protection, Kenyan traders should consider CMA-licensed brokers such as Exness (CMA license 162), Pepperstone (CMA license 128), HFM (CMA license 155), or FXPesa (CMA license 107).

What is the minimum deposit for JustMarkets?

The minimum deposit is $1 for Standard and Standard Cent accounts, and $100 for Pro and Raw Spread accounts. This is one of the lowest minimum deposits in the forex industry, making the broker accessible to traders with minimal capital. However, traders should be cautious and test withdrawals with small amounts before depositing larger sums due to reported withdrawal issues.

Does JustMarkets support M-Pesa for Kenyan traders?

According to some sources, JustMarkets offers M-Pesa support for Kenyan traders, but availability should be confirmed directly with customer support as information varies. If M-Pesa is not available or has limitations, Kenyan traders can use alternative payment methods including bank cards, bank transfers, e-wallets (Skrill, Neteller), or cryptocurrencies. For reliable M-Pesa integration, consider CMA-regulated brokers with established local operations.

Is JustMarkets good for beginners?

JustMarkets can be used by beginners due to its $1 minimum deposit and Standard Cent account, which allows learning with minimal risk. However, beginners should be EXTREMELY cautious due to widespread withdrawal complaints and offshore regulation. It’s better suited for practice with very small amounts rather than serious trading capital. Kenyan beginners would be safer with CMA-regulated alternatives like Exness, HFM, or Pepperstone.

How fast are JustMarkets withdrawals?

JustMarkets officially states that internal processing takes 1-2 hours, with e-wallet withdrawals completing within a few hours to 1 business day. However, user reviews reveal frequent withdrawal delays lasting days or weeks, with some users reporting complete inability to withdraw funds. Withdrawal issues are the most common and serious complaint about JustMarkets. Always test withdrawals with small amounts first.

What leverage does JustMarkets offer?

JustMarkets offers leverage up to 1:3000 on Standard, Standard Cent, Pro, and Raw Spread accounts. This is among the highest leverage available in the industry. However, such extreme leverage is extremely dangerous and can wipe out accounts in seconds. Beginners should use maximum 1:50 leverage, and even experienced traders rarely use above 1:200. High leverage is the primary reason 70-80% of retail traders lose money.

Does JustMarkets offer MetaTrader 5 (MT5)?

Yes, JustMarkets offers MetaTrader 5 (MT5) alongside MetaTrader 4 (MT4). MT5 is available for Standard, Pro, and Raw Spread accounts on desktop, web, iOS, and Android. MT5 offers more technical indicators (80+ vs 30), more timeframes (21 vs 9), and advanced features compared to MT4. However, the Standard Cent account is only available on MT4, not MT5.

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Final Verdict

Who Should Use JustMarkets?

JustMarkets MAY be suitable for:

• Experienced traders who want to test a broker with minimal capital ($1-$10)
• Traders looking to practice strategies with Standard Cent accounts
• Scalpers seeking low commissions on Raw Spread accounts ($3 per side)
• Traders comfortable with offshore regulation and its inherent risks
• Those willing to accept significant withdrawal risk for the benefit of ultra-low entry requirements
• Copy traders interested in the CopyFX social trading system
• Traders who can afford to lose their entire deposit without financial hardship

JustMarkets is STRONGLY NOT RECOMMENDED for:

• Kenyan traders requiring CMA regulation and local legal protection
• Anyone planning to deposit significant amounts (over $100-$200)
• Traders who need reliable, fast withdrawals
• Beginners who need consistent, helpful customer support
• Anyone who cannot afford to potentially lose their deposit
• Traders looking for a primary, long-term broker
• Anyone uncomfortable with extensive withdrawal complaints and potential risks
• Traders who value transparency and regulatory oversight
• Anyone planning to deposit profits from other activities (extensive AML complications reported)

Critical Warning for Potential Users

⚠️ WITHDRAWAL RISK ALERT: JustMarkets has extensive, consistent, and serious withdrawal complaints across multiple review platforms. While some traders successfully withdraw funds, many others report:

• Weeks-long delays
• Repeated cancellations
• Verification nightmares
• Complete inability to withdraw profits
• Funds disappearing

This is the most concerning aspect of this broker and cannot be overstated.

Alternatives for Different Trader Types

For Kenyan Traders:

• Exness (CMA license 162): Regulated, reliable M-Pesa, excellent reputation
• Pepperstone (CMA license 128): Tier-1 regulation, competitive pricing
• HFM (CMA license 155): Good for beginners, strong support
• FXPesa (CMA license 107): Local Kenyan broker, M-Pesa optimized

For Beginners Globally:

• Exness: Low minimum, good reputation, better withdrawal track record
• XM: Excellent education, reliable support
• HFM: Beginner-friendly with good account protection

For Low Minimum Deposit (like JustMarkets):

• Exness: $1 minimum with much better reputation
• XTB: €100 minimum but tier-1 regulated
• IC Markets: $200 minimum but exceptional reliability

Final Safety Reminder

⚠️ General Trading Risk Warning: Forex and CFD trading is high-risk. 70-80% of retail trader accounts lose money. Never trade with money you cannot afford to lose.

⚠️ Leverage Warning: JustMarkets offers 1:3000 leverage, which is extremely dangerous. A 0.03% adverse price movement would wipe out your entire account. Use conservative leverage (1:50 maximum for beginners).

⚠️ Offshore Regulation Warning: JustMarkets primarily operates through offshore entities (FSA Seychelles) for international clients, providing minimal regulatory protection compared to tier-one regulators (FCA, ASIC, CySEC, or Kenya’s CMA).

⚠️ Withdrawal Risk Warning: Based on extensive user feedback, JustMarkets has serious and consistent withdrawal issues. If you choose to use this broker:

1. Start with the absolute minimum deposit ($1-$10)
2. Test a withdrawal IMMEDIATELY after making any profit
3. Only deposit more if the first withdrawal succeeds smoothly
4. Never deposit amounts you cannot afford to lose completely
5. Assume you may face significant difficulties withdrawing funds

⚠️ Kenya-Specific Warning: JustMarkets is not CMA-regulated and does not offer the same protections as licensed local brokers. Kenyan traders have better alternatives with local regulation, proven M-Pesa integration, and dispute resolution mechanisms.

Overall Rating: 4/10

Strengths: Ultra-low $1 minimum deposit, multiple account types, MT4/MT5 platforms, competitive spreads on Raw Spread account, 1:3000 leverage (use cautiously), swap-free accounts

Critical Weaknesses: Extensive withdrawal complaints, offshore regulation for most clients, inconsistent customer support, no CMA license for Kenya, deposit processing issues, potential scam indicators, serious transparency concerns

This Is NOT Financial Advice

This review is for informational purposes only. We are not financial advisors. The withdrawal complaints and issues reported by numerous users suggest significant risks with this broker. Always conduct your own thorough research, read user reviews across multiple platforms, understand the risks, and never invest more than you can afford to lose completely. Consider consulting with a licensed financial advisor before making trading decisions.

If you experience issues with JustMarkets:

1. Document everything (screenshots, emails, transaction records)
2. Contact the Financial Commission (since JustMarkets is not a member, this may not help)
3. Report to the relevant regulator (FSA Seychelles, CySEC if applicable)
4. Share your experience on review platforms (Trustpilot, Forex Peace Army, WikiFX)
5. Contact local authorities if funds are not returned